Privacy Policy

Last updated September 21, 2026

This policy explains what Fence Alerter (operated by Wiregrass Property Management LLC) collects, why, and what we do with it. It covers everything we run under the Fence Alerter name: this website, the customer portal at app.fencealerter.com, and the Fence Alerter app for Windows, however you obtained it — from your portal, from us, or from the Microsoft Store. Where the app on your PC does something different from the website, the section "The Fence Alerter app for Windows" below says so.

What we collect

Account details: your name, email address, password (stored only as a salted hash) and your dog's name.
Phone numbers you add for alerts.
Location data: the positions of your dog's collar and, when available, your handheld, as relayed by the Fence Alerter client, plus the fence and kennel location you draw. Position history is kept for 30 days for the trail feature, then deleted.
Client and device data: your PC's name, the app version, the model of handheld attached, connection status, error and diagnostic logs, an installation identifier the app generates for itself, and your computer's Windows machine identifier. These keep the service working, let support diagnose a problem, and let us tell one free trial from another on the same computer.
Usage data: the IP address and browser used to sign in, for security and to limit trial abuse.

What we do not collect

We do not track you across other websites, we do not sell or rent personal data, we do not share it for advertising, and we do not use it to train machine-learning models. The app never sends anything to the collar or handheld beyond the read-only requests needed to receive positions.

The Fence Alerter app for Windows

The app is the piece that runs on your own PC. This is everything it does with data.

What it reads. Over USB, and only from the Garmin handheld you connect: the positions your collars report, the dog names and collar IDs stored on the handheld, collar battery level, and the handheld’s model and USB identifiers. The connection is read-only by design — the app cannot send a training, tone, vibration or stimulation command to a collar, and there is no code in it that could.

What it sends to us, and when. While it is running and signed in: each collar position as it arrives, a short status message about every 30 seconds (the status text, the handheld model, your PC’s name, the app version and how long since the last packet), a note when the handheld is plugged in or unplugged, and error or diagnostic entries when something goes wrong. Diagnostic entries can include the handheld’s USB identifiers and samples of packets the app could not decode, which is what lets us support a new handheld model. It also asks our server for updates. Everything goes over an encrypted connection to our servers and nowhere else.

Signing in. The first time it runs, the app asks for your Fence Alerter email address and password and sends them once to our server to get an account key. The password is not stored on your PC; the account key is, in the app’s own folder, so you do not have to sign in again.

What it stores on your PC. In its own installation folder: the account key and your email address, a randomly generated installation identifier, a local log file that is trimmed as it grows, and a small queue of error reports waiting to be sent. Nothing else on your computer is read or written.

What it does not do. It contains no advertising, no analytics or tracking SDKs, and no third-party components that collect data. It does not read your documents, photos, camera, microphone, contacts, browsing history, keystrokes, or any device other than the Garmin handheld you connect. It does not use Windows location services or work out where your PC is. It does not upload anything about other software on your computer.

Running and updating. The app starts when you sign in to Windows and keeps running in the background so alerts still work while you are away from the PC. It checks our server for its own updates and installs them itself.

Stopping it. "Stop tracking" in the app ends the connection and the alerts. Uninstalling it from Windows Settings removes the app, the account key and the local logs from your PC. Neither one deletes your account; to delete your account and the data we hold, email us.

If you installed from the Microsoft Store. Microsoft handles your Store account and whatever it records about the download under the Microsoft Privacy Statement, not this one. We do not receive your Microsoft account details, and the app works the same whichever way you got it.

How we use it

To show your dog on the map, evaluate your fence, place the calls and send the texts you asked for, run and secure the service, provide support and process billing.

Who we share it with

Service providers that act on our behalf: Twilio (phone calls and text messages), Cloudflare (hosting and network security), Google (map imagery in the portal) and our email provider for account messages. If you pay by card, the card details go directly to our payment processor; we never see or store card numbers. Each provider receives only what it needs. We disclose data when the law requires it.

Retention

Position history is deleted after 30 days. Account data is kept while your account is open and for up to 90 days after it closes, then deleted, except records we must keep for tax or legal reasons.

Security

All traffic is encrypted in transit, passwords are hashed, and access to our servers is restricted. No system is perfectly secure, so tell us right away at the address below if you suspect a problem with your account.

Your choices

You can edit your phone numbers and settings in the portal, disarm alerts, stop the app or uninstall it, and ask us to export or delete your data at any time by emailing us. We answer those requests within 30 days and do not charge for them. Texts can be stopped by replying STOP. Wherever you live, you may ask what we hold about you, have it corrected, or have it deleted.

Children

The service is for adults. We do not knowingly collect data from anyone under 18.

Changes

We will post changes here and, for material changes, notify you by email or in the portal.

Contact

Wiregrass Property Management LLC, PO Box 648, Elba, AL 36323 · support [at] fencealerter.com · +1 334 401 ...